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Terms of Service

These Terms of Service ("Terms") are an agreement between you, the agency applying for or using our services ("you"), and HL Support Hub ("HL Support Hub", "we", "us"). By submitting an application or using our services, you agree to these Terms and to our Privacy Policy.

What we provide

HL Support Hub provides white-label back-end support for agencies that run client accounts on HighLevel (GHL). Membership includes access to our support team, ticketing, project management, our SOP library, structured client task templates and the Bonus Vault, presented under your agency brand. The exact inclusions are described on the offer page at the time you join.

Applications and eligibility

Every application is reviewed for fit. Submitting an application does not guarantee acceptance.
We may accept or decline any application at our discretion.
Founding Agency places are limited to the first 50 qualifying agencies.
You must be at least 18 and authorised to act for the agency you represent. The information you give us must be accurate.

Founding Agency pricing

Founding Agencies pay the introductory price shown on the offer page ($999 for the first 3 months), then $397 per month.
The founding rate continues only while your membership remains continuously active. If your membership is cancelled, paused or ends for non-payment, the founding rate is lost and any future membership will be at our standard pricing.
Fees are billed in advance and are exclusive of any applicable taxes.

Work outside the membership

AI builds, apps, done-for-you builds and other custom work are not included in the membership. They are scoped separately and charged at agency and wholesale rates, which we will quote before starting.

Payments, cancellation and refunds

You authorise us to charge your payment method for membership fees on each billing date.
If a payment fails, we may pause services until it is resolved.
You can cancel by emailing us at least [7] days before your next billing date. Cancellation takes effect at the end of the current billing period.
Fees already paid are non-refundable, except where the law requires otherwise.

Your responsibilities

Give us the access, information and approvals we need to do the work, and keep them current.
Make sure you have the right to share your clients' data with us and that your own client agreements and privacy notices allow it.
Stay responsible for your relationship with your clients, including your pricing, promises and contracts with them.
Use our services lawfully, including laws on messaging, spam, consent and data protection.

White-label and non-solicitation

We deliver support under your brand and will not market our own services to your clients. In return, you agree not to directly hire or engage our support staff outside of HL Support Hub during your membership and for [12] months after it ends.

Service levels

We aim to respond to requests within the timeframes described in your onboarding materials. These are targets, not guarantees, unless we agree otherwise in writing.

Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect, incidental or consequential losses, including lost profits, lost data or lost clients. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

Suspension and termination

We may update these Terms from time to time. We will give members at least [14] days' notice by email before significant changes take effect. Continuing to use the services after that means you accept the updated Terms.