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Privacy Policy

This Privacy Policy explains how HL Support Hub collects, uses and protects information when you visit hlsupporthub.com, apply to become a Founding Agency, or use our services.

Information we collect

When you submit an application or contact us, we collect:

Your full name, mobile number, work email and agency name
Your website and the number of active GHL sub-accounts you manage
Anything you tell us in free text, such as where support and fulfilment are costing you time or revenue
Your consent choices, including the date and time you gave them

If you become a member, we also collect billing details (handled by our payment processor, not stored by us), communications with our team, and the account access you grant us so we can deliver support.

When you browse our site, we automatically collect basic technical data such as IP address, browser type, pages visited and referring URL, using cookies and similar tools.

Information from your clients' accounts

To deliver white-label support, we may access your GHL sub-accounts and see data belonging to your clients and their customers. We handle that data only on your instructions and only to provide the services. You remain responsible for having the right to share it with us and for your own privacy notices to your clients.

How we use information

To review your application and decide whether you qualify
To contact you about your application by email, phone or SMS
To set up, deliver and support your membership
To process payments and send billing notices
To improve our website, services, SOPs and templates
To meet legal obligations and protect our rights

Text messages

If you give us your mobile number and agree to be contacted, we may send text messages about your application and account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We share it only with:

Service providers who help us run the business, such as our CRM and website platform (HighLevel), email and SMS delivery, payment processing, and support chat tools
Team members and contractors who need it to deliver your services, under confidentiality obligations
Authorities, when required by law or to protect our rights and safety
A buyer or successor, if our business is sold or merged

Cookies

We use cookies to keep the site working, remember preferences and understand how visitors use it. You can block or delete cookies in your browser settings, though some parts of the site may not work as expected.

How long we keep information

We keep application data for up to [24] months if you are not accepted, and for as long as your membership is active plus any period required for legal, tax or accounting reasons. Data from your clients' accounts is not kept after your membership ends, except where the law requires it.

Security

We use reasonable technical and organisational measures to protect your information, including access controls and limiting access to people who need it. No online system is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict how we use it. To make a request, email us at the address below. We will respond within the time required by law.

International transfers

Our team and service providers may be located in different countries. When we transfer information across borders, we take reasonable steps to keep it protected.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it last changed. If the changes are significant, we will let members know by email.